Your Carla's Jewelry order is typically shipped within 1–2 business days. Standard shipping usually takes 7–16 business days, while express shipping delivers within 5–8 business days.Custom-made items—like personalized engravings or special gemstone settings—may require a bit more time to prepare. However, simple additions such as initials, charms, or birthstones usually follow the standard dispatch schedule.We always do our best to keep delays to a minimum and truly appreciate your patience

I'm always happy to help! Whether you have a question or just want to talk about a piece you love, feel free to reach out any day of the week.Customer support hours:Monday–Friday: 9:00 AM – 5:00 PM Saturday: 9:00 AM – 5:00 PM Sunday: 10:00 AM – 3:00 PMYou can email me anytime at: info@Elise-atelier.com

If the jewelry you receive doesn’t meet your expectations, no worries! Carla's Jewelry offers a 90-day money-back guarantee. Simply email us your order number, include a photo, and let us know what the issue is. We’ll send you all the necessary return instructions—whether you prefer an exchange or a full refund. Your satisfaction is our top priority!

Not at all. I use high-quality, durable materials. My stainless steel pieces are completely waterproof and made to last—no tarnishing, no fading.

Every piece is handmade with love and care, using premium materials and gemstones. I take pride in creating timeless designs that are as beautiful as they are durable.

Yes! Shipping is FREE for all orders in the UK. You’ll get a tracking number so you can follow its journey to your doorstep.