General conditions
Terms & Conditions
These Terms & Conditions govern your use of the Elise Atelier website and any purchases made through our store. By accessing our website or placing an order, you agree to the terms outlined below.
General Use of the Website
By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms & Conditions, including any additional policies referenced herein.
These Terms apply to all users of the site, including visitors, customers, merchants, and content contributors.
Please read these Terms carefully before using our website. If you do not agree to all of the terms and conditions, you may not access the website or use any services.
Article 1 – Definitions
Withdrawal Period: The period during which a customer may exercise their right of withdrawal.
Consumer: A natural person acting outside the scope of a business or professional activity.
Company: The legal entity offering products and/or services through distance selling.
Distance Contract: An agreement concluded through remote communication methods.
Article 2 – Company Information
Company Name: Elise Atelier
Website: elise-atelier.com
Email Address: info@elise-atelier.com
Article 3 – Applicability
These Terms & Conditions apply to all offers, orders, agreements, and transactions between Elise Atelier and its customers.
Article 4 – Product Information
We strive to provide accurate descriptions and images of all products. However, slight variations in color, appearance, or materials may occur due to screen settings and handcrafted production processes.
Obvious errors or mistakes in product listings do not bind Elise Atelier.
Article 5 – Formation of the Agreement
A purchase agreement is formed when a customer places an order and receives an order confirmation.
Elise Atelier reserves the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or stock availability issues.
Article 6 – Right of Withdrawal
Customers have the right to request a return within 14 days of receiving their order, subject to the conditions outlined in our Return Policy.
Article 7 – Return Costs
Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
Article 8 – Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
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Custom-made or personalized products
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Sealed hygiene products that have been opened
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Products that cannot be returned for health or hygiene reasons
Article 9 – Pricing
All prices displayed on our website are shown in the applicable currency and include taxes where required by law, unless stated otherwise.
Elise Atelier reserves the right to modify prices at any time.
Article 10 – Delivery
Orders are processed and delivered according to the estimated shipping times displayed on our website.
Delivery times are estimates only and are not guaranteed.
Article 11 – Complaints
Any issues regarding products or deliveries should be reported to us within 7 days of receiving the order.
We will make reasonable efforts to resolve complaints promptly and fairly.
Article 12 – Intellectual Property
All content on this website, including images, text, logos, graphics, and designs, is the property of Elise Atelier and may not be copied, reproduced, or used without prior written permission.
Article 13 – Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at: