Return policy
Return Policy – Important Information
Please read our return policy carefully. By placing an order, you agree to the terms outlined below.
Returning a Product
Return Period
You have 30 days from the date of delivery to request a return.
Eligibility
Unfortunately, if more than 30 days have passed since delivery, we are unable to offer a refund or exchange.
Return Conditions
Returned items must be:
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Unused
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In their original packaging
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In the same condition as received
Hygiene Requirements
For products where hygiene is important, items must be properly cleaned before the return process begins.
Damage Caused by Personal Use
Elise Atelier is not responsible for damage caused by:
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Improper use
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Negligence
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Incorrect handling
Please note that only manufacturing defects are covered under our return policy.
Non-Returnable Items
For hygiene reasons, certain products cannot be returned, including:
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Underwear
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Lingerie
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Other sealed hygiene products once opened
How to Start a Return Request
To request a return, please contact us at:
Please include:
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Your order number
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The reason for the return
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Photos of the item (if damaged)
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Your contact information
Refunds
Inspection Process
Once your return has been received and inspected, we will notify you by email whether your refund request has been approved or rejected.
Processing Time
If approved, your refund will be processed within 30 days and credited to your original payment method.
Delayed Refunds
If you have not received your refund after 30 days, please first check with your bank or payment provider. If the issue persists, contact us at:
Return Shipping & Address
Return Shipping Costs
Customers are responsible for all return shipping costs.
Tracking
We strongly recommend using a trackable shipping service. We are not responsible for returns lost during transit.
Return Location
Returns must be sent to our fulfillment facility in Asia.
Shipping Costs
Return shipping costs typically start at $25 and are the responsibility of the customer.
Defective or Incorrect Items
If you receive a defective or incorrect item, we will send a replacement free of charge.
If the same issue occurs with the replacement item, you will receive a full refund.
Order Cancellation
Due to our automated order processing system, orders cannot be canceled more than 24 hours after they have been placed.
Questions?
If you have any questions regarding our return policy, please contact us at: